Privacy Policy

01 Introduction

GreenGuard Pest Control LLC ("GreenGuard," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile platforms, or purchase our residential and commercial pest control services across the United States.

Please read this policy carefully to understand our policies and practices regarding your information. By accessing or using our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

02 Information We Collect

We collect various types of information to provide and improve our pest control services. The categories of information we may collect include:

Personal Identification Information

• Full name, email address, and phone number.
• Home or business address where services will be rendered.
• Billing information and property details (e.g., square footage, construction type).

Service & Scheduling Data

• Pest inspection reports, treatment plans, and service history.
• Appointment preferences, notes regarding property access (e.g., gate codes, pet info), and appointment reminders.

Technical & Usage Data

• IP address, browser type, device information, and operating system.
• Pages visited, time spent on our website, and referring URLs.

03 How We Use Your Information

We use the collected information for specific business purposes, including:

• Service Delivery: To schedule inspections, apply treatments, and provide ongoing pest management.
• Communication: To send appointment confirmations, service reminders via SMS or email, and follow-up surveys.
• Billing & Payments: To process transactions, issue receipts, and manage subscription plans.
• Customer Support: To respond to inquiries, troubleshoot issues, and coordinate technician visits.
• Marketing: To send promotional offers and seasonal pest prevention tips (you may opt-out at any time).
• Legal Compliance: To maintain records as required by state pesticide regulatory boards and the EPA.

04 Data Sharing & Third Parties

We do not sell your personal information to third parties. However, we may share your data with trusted partners who help us operate our business:

• Service Technicians: Your address, access instructions, and pest issues are shared with our local field technicians to perform the service.
• Payment Processors: We use third-party processors (e.g., Stripe, Square) to securely handle credit card transactions.
• SMS & Email Providers: Platforms like Twilio or Mailchimp are used to deliver appointment reminders and newsletters.
• Legal Authorities: We may disclose information if required by law, court order, or to protect our legal rights.

05 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to track activity on our site and store certain information. Cookies help us analyze traffic, remember your preferences, and improve your user experience.

06 Your Privacy Rights (CCPA & CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). You have the right to:

• Know: Request the categories and specific pieces of personal information we collect about you.
• Delete: Request the deletion of your personal information, subject to certain exceptions.
• Opt-Out: Request that we do not sell or share your personal information (we do not sell data regardless).
• Correct: Request correction of inaccurate personal information.
• Non-Discrimination: Receive equal service and pricing even if you exercise your privacy rights.

To exercise any of these rights, please submit a request via email to privacy@greenguard.us. We will verify your identity before processing your request.

07 Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information. This includes encryption for payment processing, restricted access to internal databases, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

08 Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under 13 years of age. If we learn we have inadvertently collected such information, we will take steps to delete it promptly. Please contact us if you believe a child has provided us with personal data.

09 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated policy on this page and update the "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed.

10 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Privacy Officer:

We aim to respond to all legitimate privacy inquiries within 30 days of receipt.